Hexoscale LLC – A2P Messaging Compliance & Privacy Policy
Effective Date: January 22, 2026
At Hexoscale LLC (“Hexoscale,” “we,” “our,” or “us”), your privacy and the security of your data are top priorities. This document defines how we collect, use, store, protect, and message data to ensure full A2P compliance for businesses using our Dead Lead Reactivation System.
1. Information We Collect
Business Information: Name, email, phone number, company name, and address.
Lead Data Provided by You: Contact information (emails, phone numbers) of leads who have expressly consented to receive communications.
Usage Data: Platform activity including email/SMS performance metrics, automated message logs, engagement stats, and message history.
2. How We Use Your Information
We use your data to:
Deliver Dead Lead Reactivation System services.
Send automated SMS/email messages only to opted-in leads.
Respond to STOP (unsubscribe) and HELP (info) messages automatically.
Monitor performance, improve services, and ensure compliance with TCPA, CAN-SPAM, carrier-specific A2P rules, and international regulations.
We never sell or use your leads’ information outside the scope of your contracted services.
3. Consent & Proof of Opt-In
Leads must provide verifiable consent (written, electronic, or digital signature).
Consent records include: method, timestamp, IP address, and source.
Proof is stored securely for minimum 4 years for audit purposes.
Compliance includes:
TCPA (U.S.)
CAN-SPAM (U.S.)
CASL (Canada)
GDPR / ePrivacy (EU)
Other local laws as applicable
You are responsible for providing valid, opt-in leads. Hexoscale is not liable for messages sent to unconsented leads.
4. Messaging Compliance & Operational Standards
All messages comply with:
STOP/HELP Automation:
Reply STOP → immediate unsubscribe from all messages. No future messages sent.
Reply HELP → automated instructions on managing subscriptions and contacting the business.
Clear Identification: Every message clearly identifies your business as the sender.
Non-Deceptive Content: All messages are truthful and do not mislead.
Carrier Requirements: Messages adhere to approved templates, throughput limits, and delivery monitoring for carriers like Twilio, AT&T, T-Mobile, Verizon, etc.
Message Frequency Control: Maximum of X messages per day/week per lead to avoid spam/blacklist risks.
Audit Logs: Every sent message, opt-in, STOP, HELP, and delivery report is logged in an immutable audit system.
5. Data Protection & Security
Encryption: Data encrypted at rest and in transit using industry-standard protocols.
Access Control: Only authorized personnel may access data.
Monitoring & Auditing: Regular security audits to prevent misuse.
6. Sharing Information
Data is only shared when necessary:
With service providers essential to operate the system (e.g., carriers).
If legally required (court order, subpoena).
To protect Hexoscale’s rights, property, or safety.
Leads’ data is never sold or used outside contracted services.
7. Opt-Out & Data Retention
Leads can unsubscribe anytime by:
Replying STOP to SMS.
Using links in emails.
Leads can reply HELP for instructions.
Opt-outs are processed within 24–72 hours.
Consent, opt-out logs, and message history are stored for minimum 4 years.
8. International Compliance
For non-U.S. leads, Hexoscale ensures compliance with:
Canada: CASL
EU: GDPR & ePrivacy
Other regions: applicable local consent and messaging regulations
9. Liability & Risk
You provide valid, opt-in leads and follow all applicable laws.
Hexoscale is not responsible for messages to unconsented leads or non-compliant behavior.
10. Changes to Privacy Policy
Updates posted with new Effective Date.
11. Contact Us
Hexoscale LLC
28227 104th St, Zimmerman, MN 55398
Phone: 612-718-1526
Email: [email protected]